Common Problems & Solutions

At the soul of MYTECH Mobile is a good spirit, we want to help & share our knowledge. With this in mind we aim to provide a good learning environment with every callout.

We will explain everything we do as we do it and help guide you through the learning process as we write down each step you need to know tailored on the spot so you will always have instructions as a reference in the future.

At MYTECH Mobile we can repair your Computer or Laptop in one of two ways.

  1. Our Doorsetep Support option allows us to come to you in the privacy of your Home or Business to repair any problems you are having.
  2. Our Remote Support option allows us to remotely Log-In to your computer no matter where you are saving valuable Time & Money.

Call us today on 1300 88 22 70 for enquiries or visit our Contact Us page, where you can leave your details and we will call you back.

Keeping your computer running at at its’ fastest and protecting your personal files is important, & best of all it’s easy. We can help set you up with FREE Professional Software & show you how simple it is to keep your computer safely backed up & running fast all year round!

Computer Maintenance

Computer maintenance is very important if you wish to keep your computer running fast whilst preventing the buildup of junk files & tasks which are slowing your computer down.

MYTECH Mobile will install professional computer maintenance programs and help show you how to use them. They are FREE and they never stop working, giving you have peace of mind knowing you know how to look after your computer like a pro!

Automatic Data Backup

It is essential to back up personal data. We install professional grade software that automatically keeps you backed up so you never have to worry about loosing your precious files again.

We come to you, or remote log-in, and set up your new Backup System. We set up automatic scheduled backups for you, and show you how to use the program so you may change, add or update any of the options in the future.

Every Callout comes with a FREE Complete Computer Tune Up!

MYTECH Mobile have years of experience getting every computer we work on to perform at its’ absolute best.

We come to you & restore your computers’ performance with our specialised techniques & software leaving your computer feeling revitalized & running much quicker.

 Just another affordable way we are getting the Central Coasts Computers back up & running fast again, one at a time.

Laptops are more fragile than we think often suffering from cracked screens, damaged hard drives & many other frustrating problems.

MYTECH Mobile specialise in Laptop Repairs & offer very competitive prices to get you up and running affordably & quickly!

Laptop Hard Drives

Did you know? Moving a laptop while it’s on is can damage the hard drive & you could lose all of your personal data?

Think of a computers’ hard drive as a record player, with a spinning disk and a reading/writing head. If your Laptop is moved too fast, bumped or dropped, the head can scratch the disk risking your private data, & possibly cause your laptop to start acting very strangely or run at a snails pace.

MYTECH Mobile check the hard drive in every Laptop we work on, ensuring your not moments away from a minor or critical failure. If a failure has occurred we have two repair options.

Option 1 – The Quick Clone

We can often clone your drive to a brand new one leaving your Laptop looking exactly as it did before with all of your data intact.

This option is Fast and Very Affordable, however it is not always achievable if the Hard Drive is too far damaged.

If you suspect a damaged hard drive, we recommend you stop using your laptop immediately to avoid any data loss & to give us the best chance of using The Quick Clone option.

Option 2 – The Backup & Fresh Reload

When the Hard Drive in your Laptop is not able to be cloned, we will attempt to recover your personal files & store them safely as the first step to ensure we give you the best chance of saving your data.

Next we install a new replacement hard drive & load your operating system back on. We fully update Windows or Mac OS & Install all the most commonly used applications.

We restore your data, set your e-mails back up & re-install any perviously used applications such as office suites & anti-virus programs etc.

Your Laptop is then delivered to you & we can set up any printers, internet connections or other devices you normally use with your laptop.

MYTECH Advice:

Laptop Batteries

Guess what, we’re all doing it wrong! Laptop batteries, and Phone batteries for that matter, need to be charged and drained correctly. The correct procedures are:

  • Charge the battery to full
  • Unplug the charger once full
  • Drain to approx 10% before recharging
  • Plug in charger
  • Unplug the charger once full  – repeat

The main thing to remember with Lithion Ion Batteries, is that when full charge has been reached you should unplug the charger as soon as possible. If you continue to charge beyond this point you are feeding power into an already full vessel.

Imagine water in a bottle, once the bottle is full, the water overflows. With a Lithion Ion battery this overflow has nowhere to go, creating excess heat & pressure, potentially damaging the battery.

Note: It is also good to avoid partial charges and then using your Laptop or Phone. If your charge is at 50%, try leaving it until it is closer to 10% so that it gets a full, natural charge cycle – keeping the battery happy!

If your computer or laptop is running slow & frustrates you no matter what you do, we perform a Full Computer Tune Up FREE with every callout. To get a problem free computer, affordably & without any of the hassles you are currently experiencing, call us today on: 1300 88 22 70

If your Laptop is going extremely slow, it may be a sign that your hard drive is damaged & your personal data is at risk. If this is happening to you, we advise you refrain from using your Laptop straight away & suggest reading about our affordable laptop repairs by clicking here

If you have problems with your computer freezing or restarting you may need a bit of hardware checked. We will check the most likely suspects and let you know what’s causing the strife.

We’ll help you become an Expert!

We offer lessons in just about anything you can use your computer for. We can show you how to operate Windows 7, 8, 10 or Microsoft Office. How about Skype, Computer Maintenance, Security Do’s & Don’ts, or solutions for your Privacy concerns & Much More.

The more lessons you schedule, the cheaper each individual callout becomes, call us today and ask about our discount packages: 1300 88 22 70

We’ve all had that moment where the computer just won’t do what you want it to. Don’t worry, with many years of advanced computer problem solving. We will iron out the knot leaving everything running perfect once again.

If you a have a component giving you grief, or just can’t quite figure out what the Hardware problem is, we will diagnose the problem, supply a replacement part, and get you back up and running in no time.

If you are concerned about your security and privacy, then we have quality solutions for you. From Quality Internet Security Suites to FREE Malware prevention and Professional Computer Cleaning software we can show you how simple it is to stay safe. And best of all it’s cheap!

If you want to change your internet provider or start fresh with a new one, then we can make it easy and make the phone call for you. We come to you, discuss your needs & help you select the best provider to suit you. We can then call them and set up your new account – taking the stress out of the whole process for you.

If your internet is not working or you are having problems getting it to work correctly, we will come and solve any and all internet related issues.

If you want a quality secure wireless network in your home done right, we can help you choose the correct gear to get you up and running at the right price. We will find the best signal strength in your house to optimize usability for everyone on the network. We can also create a wirelss drive so you can share music and videos across the network!

Having trouble getting your E-mail to go or working facebook?

We can come to you & get them working again and help teach you anything you need to know about either.

We can also write down step by step instructions on anything you learn so you know how to do it again in the future.

  • If you can’t find your lost data
  • If your hard drive is damaged and you need to get the data backed up pronto

MYTECH Mobile can recover your data and back it up for you.

We can then copy it to removable usb drives or hard drives to be taken home safe and sound once more.

MYTECH Advice:

If you suspect a damaged hard drive we suggest you refrain from using it or the computer it is installed in until the data has been safely recovered off of it.
See Laptop Hard Drives for details on this.

We’ve all by now seen our fair share of these pests by now. We’ll come knock them all out for you and leave you set up safe and sound. We can also help get you ready to fend them off if they try come knocking again.

Laptops are easier to damage as they get moved from place to place unlike desktop computers. Power cords get chewed on by animals and kids knock them to the floor.

If you have an old damaged laptop you can’t get to work or no longer use, call us and see if it still has value:

  • We can often reload a laptop operating system making just it like new again
  • If it is just too slow and you are fed up – we have a whole host of options to speed you back up again
  • If the Battery is dying too quickly, replace it with a genuine battery today
  • Need a new charger? No problems we can supply you with a genuine charger today
  • All of the above not tempting you the restore the old laptop? How about we check it for usable parts including ram, screens, still good hard drives etc as we may be able to use them for future repairs and offer you some cash in exchange.

We do do work on both operating systems. The same problems can still occur with a Mac, even though it seems more rare.

We break them all the time, they’re always stuffing up. MYTECH Mobile have you covered as we work with most major phone brands, setting up E-mails, backing up photos and repairing phone screens and more.

We can show you how to check and clear notifications or learn your new phones settings and features, or perhaps you just want lessons on the whole thing. We’ll help you learn everything you need to know on your phone, making your daily chore, a daily snore.

MYTECH Advice:

Phone Batteries

Guess what, we’re all doing it wrong! Phone batteries, and Laptop batteries for that matter, need to be charged and drained correctly. The correct procedures are:

  • Charge the battery to full
  • Unplug the charger once full
  • Drain to approx 10% before recharging
  • Plug in charger
  • Unplug the charger once full  – repeat

The main thing to remember with Lithion Ion Batteries, is that when full charge has been reached you should unplug the charger as soon as possible. If you continue to charge beyond this point you are feeding power into an already full vessel.

Imagine water in a bottle, once the bottle is full, the water overflows. With a Lithion Ion battery this overflow has nowhere to go, creating heat and pressure, damaging the battery.

Note: It is also good to avoid partial charges and then using your Laptop or Phone. If your charge is at 50%, leave it until it is closer to 10% so that it gets a full, natural charge cycle – keeping the battery happy!

Last Updated : Wed 22 Feb 2017